Privacy Brief

This Privacy Brief explains how Honeycomb Cheltenham Desserts (“we”, “our”, “us”) collects, uses, and stores your information when you use our website or delivery services. We operate under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Data We Collect

Full name and contact details (address, email, phone) when you place an order or send an enquiry.
Delivery notes you voluntarily add to your form.
Order history and payment confirmations handled securely by our payment provider.
Technical data such as cookies, device type, and session duration.

2. How We Use Your Data

We use the information solely for service delivery — preparing orders, confirming slots, and updating you about dispatch. We do not sell or rent data. Internal access is restricted to authorised staff who require it for their work.

3. Legal Basis

Processing is based on your consent (when submitting forms) and our legitimate interest to fulfil orders and maintain accurate records.

4. Data Retention

Order and delivery records are retained for up to 12 months to support customer queries and accounting requirements, then securely deleted. Financial data is stored by third-party payment processors under FCA and GDPR compliance.

5. Sharing of Information

We share information only when required by law or for operational logistics such as courier delivery. Our couriers receive names and addresses only, no financial data.

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data;
Request correction or deletion;
Withdraw consent at any time;
Lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookies

We use minimal cookies for session management and analytics. For details, see our Cookie Choices.

8. Contact Us

Honeycomb Cheltenham Desserts
17 Montpellier Walk, Cheltenham GL50 1SD, England
Phone: +44 1242 735 418
Email: [email protected]